Customer may request for a refund or one-to-one exchange with us within (30) days from date of invoice. You must provide the original invoice (Either paypal confirmation or Dr.Battery Order Confirmation) for all refund or exchange transactions. All warranty, refund or exchange requests will NOT be processed if the customer cannot provide original invoices. It is customer's responsibility to keep all the invoices. Broken warranty seals on goods void all warranties and returns where warranty and return can be made. Dr.Battery CANADA reserves the right to charge a fifteen percent (15%) restocking fee for all returned items.

For all orders, the original shipping fees are non-refundable. If the original order qualified for free shipping and in the event of the product is returned, the actual cost of the original outbound shipping fee may be deducted from any refunds. If the return product or packaging is damaged or missing parts, the return may be refused.

The return shipping fee may be payable on the orders that are unclaimed or refused at point of delivery, we reserve the rights to deduct this amount from the total to be refunded.

Please follow the 3 steps process for returning an order to us.

Step 1

Download RMA form:

Fill out form and e-mail to globalsupport@drbattery.com. You will be informed within the next business day whether your return qualifies under our warranty/exchange policy. If eligible, we will issue an RMA number and email it to you.

Step 2

After receiving your RMA number, please ship and insure your defective product, including the RMA form and a copy of the original invoice, to the Dr. Battery CANADA shipping center. Ensure the battery is securely packed to maintain warranty coverage. If the product is not shipped within 7 days of RMA approval, the RMA number will become invalid. The package must be prepaid and sent by Regular Mail only (Canada customers should use Canada Post, and US customers should use USPS), with the RMA number clearly marked on the shipping label.

Step 3

Upon receiving your returned item, it will be sent to our testing facility to assess whether the product is defective. If a defect is confirmed, Dr. Battery CANADA will notify you and may proceed with shipping a replacement unit. If no defect is found, you will be responsible for the cost of shipping the functional battery back to you.