What is the shipping policy?
All orders placed at Dr.Battery CANADA (of in-stock items) are processed and shipped within 24 hours Monday through Friday! All orders placed before 3:00PM PST will be shipped on the same business day. Orders placed after 3:00PM PST will be processed and shipped on the next business day.
Orders for multiple items can be shipped in separate shipments upon customers' requests. Dr.Battery CANADA will charge extra shipping costs for orders that are sent in separate shipments.
What shipping method do you support?
By shipping with USPS/UPS (United Parcel Services)/FedEx/DHL/Canada Post/Purolator, Dr.Battery Canada is committed to providing our customers with a carrier that is reliable and responsible with their shipments. We are also able to provide our customers with the latest technologies with order tracking so that every package we ship can be traced to their exact location at anytime prior to delivery. The following are the shipping methods supported by UPS (United Parcel Services)/FedEx/Purolator with a description on the suggested travel time. We do not guarantee the delivery time.
*The following shipping rates are based on ONE item. You can pre-select your shipping method before check out. Our system will calculate the exact total amount before you enter your personal information.
Standard (4-7 Business Days)
Express (2-3 Business Days)
Shipping Notes
All shipments will receive tracking number and is fully insured while in transit. All orders in weekends and North American holidays will be processed the next business day. Rates for remote areas will vary based on the weight of the order and destination. We will contact you by email/phone regarding for any extra shipping charges.
Free Ground Shipping
We offer FREE GROUND SHIPPING on all orders shipped to 10 provinces and 3 territories of Canada. All orders with free shipping are shipped by Canada Post, UPS Ground or FedEx Ground.
Shipping Rate
Unlike many other internet stores, we don't make profit by shipping charges. We only charge actual shipping cost and handling labour fee. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Shipping Rate for Rural Areas/Remote Areas
Due to inaccessibility of some rural areas/remote areas, additional shipping costs might be incurred. We will notify you for any extra shipping cost required.
What is your Backorder policy?
In the event that we don't have one or more of your items in stock, and we cannot get the items from the manufacturer within 2 weeks, we will notify you right away via e-mail and/or phone, at which point we'll let you know how long it will be before we can ship your item(s). If there are multiple items on your order, we will ship out the entire order once all items are in stock. If you would like the in-stock items to be shipped first, please contact us and let us know. Additional shipping costs will be applied in such cases.
All back ordered item(s) will remain on back order unless we are instructed by you to cancel that item(s).